Inquiry
Before making an inquiry, please check the "Shopping Guide" and "Frequently Asked Questions" first.
Frequently Asked Questions here
※Cancellation or changes after order confirmation are not accepted under any circumstances. We cannot respond even if you make an inquiry.
※For information about delivery and shipping on the official online shop, please see Shopping Guide: About delivery and shipping.
If you have any questions not listed here, please inquire using the "Inquiry Form" below.
Notes
- Inquiries sent via the inquiry form may take several days to be answered.
- To protect your personal information, we use SSL communication. If the browser you are using does not support SSL communication, you will not be able to use this inquiry form. In that case, please contact us by phone.
- Items marked with ( * ) are required, so please be sure to fill them out.
- We are unable to reply to mobile phone emails due to character limits and other reasons.
- The replies sent by our company are addressed to the individual customer and are intended to answer the customer's questions. Please refrain from diversion or secondary use of part or all of the response email.
- Unfortunately, we may not be able to respond to all emails we receive. Thank you for your understanding in advance.
REGARDING PERSONAL INFORMATION RECEIVED FROM CUSTOMERS
Personal information received from customers will be strictly managed in accordance with our personal information protection policy, and will not be used for any purpose other than responding to inquiries.