If you wish to change the delivery date or delivery address information, please check the delivery slip number sent to you via email after the product is shipped, and contact Yamato Transport directly.
About returns and exchanges
Due to Golden Week holidays, returned items will be returned during the following period. We will temporarily suspend receiving your order.
If you would like to return the product, please arrange for it to arrive outside of the suspension period.
[Return acceptance suspension period] May 3, 2023 (Wednesday) to May 7, 2023 (Sunday)
*Before and after the holidays, it may take longer than usual to process refunds and ship replacements. We apologize for any inconvenience this may cause and appreciate your understanding.
■ Returns and exchanges for customer convenience
If you wish to return the item due to your own circumstances, please check the return conditions and return procedure below and return the item within 14 days of delivery.
Please note that we do not accept exchanges of products due to customer convenience. Please return the product and place a new order for the desired product.
Return policy
We cannot accept returns in the following cases.
- More than 14 days have passed since the product arrived
- SALE items, lucky bags, special price items
- Products with a non-returnable description on the product page
- Items that have been used or have been damaged or soiled by the customer
- If the product box, product sticker, instruction manual, etc. are damaged, defaced, lost, or discarded
- If all the components of the set are not included
- If you are unable to return the accessory or novelty (present)
- If the product was not purchased from the official online shop
- Request for exchange with other products
About refunds and fees
In the case of a return due to customer circumstances, a restocking fee of 500 yen will be charged for each order.
All shipping fees, cash on delivery fees, and gift wrapping fees will be borne by the customer.
*If the item is delivered with "free shipping", the refund amount will be deducted from the shipping fee at the time of delivery. noopener" target="_blank">Shipping fee
will be subtracted.
*If the item is returned using "Cash on Delivery", the cash on delivery fee will be deducted from the refund amount.
*The refund amount will be calculated based on the consumption tax rate at the time of invoice.
Return instructions
1. Cut out the "return receipt slip" at the bottom of the delivery note and fill in the returned quantity
If you are returning multiple items, please enter the quantity of each item.
*We will not be able to accommodate your requests even if they are written on the return form, so if you have any requests, please be sure to contact us in advance using the inquiry form on our website.
2. Within 14 days of receiving the product, enclose the "Return Acceptance Form" and return the product prepaid.
Please be sure to include a return receipt slip. If you do not have a return form, the return process may be significantly delayed.
＜Return address＞
| [Address] | 〒252-0244 3700-3 Tana, Chuo-ku, Sagamihara City, Kanagawa Prefecture Sagamihara Distribution Center Logiport Sagamihara 3F Keihin Shipping Co., Ltd. Le Creuset Logistic Center E-commerce Returns Department |
|---|---|
| [TEL] | 03-3585-0197 (*We do not accept inquiries by phone.) |
*For inquiries, click here Click here Please note that we will not be able to answer any inquiries made to the above phone number.
3. Receipt and confirmation of returned products
Once we receive the returned item, you will receive a receipt confirmation email. After that, we will confirm the quantity, condition, etc. of the returned product and proceed with the procedure.
*If a product is sent that does not meet the return conditions, it may not be eligible for a refund. We may be required to return the product to the customer (shipping fee: paid by the customer), or we may be required to separately charge handling fees and product costs. Please note.
4.Refund
After the refund procedure is completed, a refund completion email will be sent. Refund methods vary depending on your payment method.
[Customers paying with credit card or Amazon Pay] (Estimated time: ~2 weeks)
We will issue a refund through your credit card company.
Depending on the credit card company's closing date, it may take some time for the refund to be completed.
[Customers paying by cash on delivery or advance payment (convenience store payment)] (Estimated time: ~3 weeks)
We will transfer the refund amount to your bank account. We will contact you separately via email to confirm the refund destination, so please let us know the refund account.
*Please be sure to change your settings so that you can receive emails from "@lecreuset.com".
*Please let us know the refund account within 5 days after receiving the refund confirmation email from us. (If we do not hear from you, your refund may be delayed.)
*Payment cannot be made to a bank account other than the name of the orderer or to an overseas financial institution.
The refund process may take some time. Please note.
■ About long-term absence, refusal to receive, and incorrect address
If the product cannot be delivered due to long-term absence, refusal to receive it, or incorrect address, the same charges apply as for returning the product due to the customer's convenience, including restocking fees and shipping charges at the time of delivery and return of the ordered product. Please note that we will be responsible for this.
■ About exchange and incorrect delivery of defective products
If there is a defective quality (damage, scratches, stains, etc.) or incorrect delivery (wrong item, missing item, etc.) with the delivered product, please be sure to notify us within 14 days of receiving the product. href="https://www.lecreuset.com.my/contacts" rel="noopener" target="_blank">Customer Service. We will check the situation and provide detailed information on exchanges, returns, etc.
*If we cannot confirm the defective part or damage, we may not be able to accept an exchange.
*If we are unable to prepare a replacement item, you may receive a refund.
*Please note that if the product is returned without contacting us, it will automatically be returned to you.
*We do not accept exchanges or returns if the product is located overseas. Please note.
*If the product is to be exchanged or returned based on our instructions, please enclose the "Returns Acceptance Form" and return the product. At that time, please include any requests other than the quantity returned on the "Returns Acceptance Form". If you have any requests, please contact us in advance using the inquiry form on our website.
*In the case of a refund due to guidance from our company, the procedures, number of days required for the procedure, consumption tax rate calculation method, etc. will be the same as in the case of a refund due to the customer's convenience.
About order cancellation
If any of the following apply, we may cancel your order.
*Resale or transfer is prohibited, so if resale is discovered at auction, etc., legal action may be taken as necessary. Please note that you may not be eligible for a full refund.
- If we determine that the order may be for resale, resale, or commercial purposes
- If you purchase more than the limited quantity
- If you specify an overseas address
- If there is a problem with your delivery address
- In other cases where we decline your order or find it necessary to cancel the contract