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Frequently asked questions list

Casting enamel products▲Go to question list

About cast enamel products

What are the features of Le Creuset's enamel pot?

Le Creuset pots are made of cast enamel with excellent heat conductivity, so they are ideal for cooking that requires delicate heat control, such as boiling, frying, and rice cooking, with even heat distribution.
It retains heat better than a thin pot, so food won't get cold easily and brings out the deliciousness of hot dishes. The simple design and bright colors allow you to use the pot as tableware.

I heard it was a heavy pot...?

The entire pot, including the lid, is made of cast iron, so it inevitably becomes heavy. This weight is a characteristic of Le Creuset, and the heavy lid prevents the steam inside from escaping, so you can efficiently simmer your food without needing a lot of water. The heavy lid keeps the broth from boiling down and the flavor from escaping.

If I am purchasing for the first time, which size should I buy?

For your first purchase, we recommend the 20cm or 22cm Cocotte Ronde, which is an easy-to-use size.
It can be used not only for stews, but also for cooking rice and simmered dishes, and by using it with the separately sold "steamer", you can expand the range of dishes.

Are Cocotte Oval and Cocotte d'Amour heated unevenly?

Le Creuset pots are made of cast metal with excellent heat conductivity, so if heat is applied to one area, the heat will be transmitted throughout the pot.

I'm torn between Cocotte Oval and Cocotte Rondo, which type is better?

The shape of the pot depends on your preference. Cocotte Ronde is a classic round shape that is easy to handle. The Cocotte Oval can hold a single fish or long vegetables, and it looks smart when placed on the table.

There are about 4 dents on the edge of the pot. Is it okay to use it as is?

This black dent is a mark created during the color coating process during the manufacturing process.

When color coating the outside of the pot, place two or three sticks on the rotary table for support, and spray the enamel onto them with the body upside down. The dents on the edges are caused by the part that comes into contact with this support rod, and there is no problem with using it.

There are small holes and protrusions on the pot that look like needles. Is it okay to use them?

Due to the enameling process, bubbles may occur, but this is not a problem for use. After cleaning, remove enough moisture before storing to prevent rust from forming.

There are black dots on the pot. Is it okay to use it?

During the enameling process, some very small casting pieces or powder may occur on the enamel collar.
After cleaning, if you remove enough water and store it, rust will not form in that area.

There are yellow dots on my white enamel, are they rust?

Some white and light colors have small yellow dots (see image below), but these are caused during the enamel firing process. It is not rust, so there is no problem with using it.

There are 3 bulges on the edge of the lid of the pot, what are these?

There are three bulges on the edge of the lid of cast enamel products to control steam.
The three bulges prevent severe steam leakage from some parts during cooking and allow steam to escape evenly and safely.

What are the four plastic pins on the pot at the beginning for?

Plastic pins are used to protect the product from damage during shipping. When cooking, please remove the plastic pin.
In addition, by sandwiching the pot between the lid and the main body when storing it, you can ensure ventilation and protect the pot from rust and scratches.
*Please note that sale items may not have plastic pins.

Should I remove the sticker on the pot? Also, it is difficult to peel off...?

If you use the product with the sticker still attached, the sticker may become deformed or burnt due to heat, so please remove all stickers on the product before use.
If the sticker is difficult to peel off, soak only the sticker in hot water to soften the sticker before removing. Alternatively, apply plenty of cooking oil to the seal area, leave it for 10 to 15 minutes, and then wash it off with hot water.

I heard that harmful substances are released when the enamel peels off, is that true?

No harmful substances are emitted from the enamel surface or iron parts. The glassy nature of our enamel products does not cause chemical reactions or elute harmful substances, and the rust that comes from the iron parts is iron rust, so there is no effect on the human body.

What should I be careful about when storing it?

Dry off moisture with a dry cloth and store in a dry and well-ventilated place. Also, please store it as low as possible to prevent it from falling.

Can I purchase the pot lid and body separately?

The lid and main body are not sold separately.

How to use cast enamel products

What heat sources can be used?

Can be used not only over open flames, IH cooking heaters, and halogen heaters, but also in ovens. Cannot be used in the microwave. When using a pot with a small bottom diameter on gas, it may not be stable depending on the size of the trivet. Please make sure that there are no tilts before using.

Are there any precautions when using an IH cooking heater?

Many IH cooking heaters have high performance, and they often produce a large amount of heat compared to gas. The basic rule remains the same: ``Cook on medium heat until the pot warms up, then cook on low heat.'' However, please keep the medium heat below 800W. However, as long as there is sufficient moisture in the product, such as when boiling water, there is no problem with using it over high heat (1000~1300W). In addition, IH cooking heaters tend to heat up quickly and reach high temperatures, so if you wait too long before adding food, the food may burn dry or burn. When igniting, start with low heat (about 2 to 3 if all scales are 8), and adjust the heat while watching the situation.

What is the recommended heat source when using Le Creuset cast iron products outdoors?

When using the product outdoors, we recommend a heat source with adjustable temperature, such as a gas stove or outdoor burner.
However, please use with caution in situations where the flame is unstable due to wind direction or weather.

Can it be used on a barbecue stove, bonfire, charcoal fire, or hearth?

Barbecue stoves, bonfires, charcoal fires, hearths, etc. can sometimes generate very strong heat and may damage the enamel. When using the product, be sure toensure sufficient clearance between the heat source and the product so that the burning charcoal does not come into direct contact with the product, and the flames do not cover the sides of the product. Please try todo it.
Empty burning is strictly prohibited. Be sure to put ingredients containing moisture in the product before cooking.

There's soot on the pot. Can you drop it?

If used on a barbecue stove, bonfire, charcoal fire, hearth, etc., soot may get on the product. Since soot cannot be removed with neutral detergent, it is effective to use Le Creuset's special cleaner ``Potts & Pans Cleaner'' or to clean it by applying baking soda to kitchen paper.
Please note that excessive rubbing may damage the enamel as it is a dirt that is harder to remove than usual. For those who are concerned about soot, we recommend a matte black pot, which makes soot marks less noticeable.

Can it be used like a Dutch oven?

Please avoid using it as a Dutch oven by directly placing charcoal on it as this will damage the enamel.

How many times can it be used in the oven?

If you put it in the oven with the lid on, the heat resistant temperature of the resin knob is 200℃ for the conventional model and 250℃ for the signature model. When using an oven, please manually set the temperature below each heat resistant temperature. Also, avoid using steam, hot air, or automatic menu settings in the oven, as these may exceed the heat-resistant temperature.

Does the handle of the pot get hot?

The handle of the product is also made of cast metal, so when heated, heat is transferred and it becomes hot. Be sure to use potholders, etc.

What cooking utensils should I use?

We recommend our silicone products and wood products. You can also use wooden spoons or utensils coated with heat-resistant resin. You can also use metal ladles and spoons such as stainless steel, but they may leave metal marks (silver streaks). Also, avoid rubbing violently or using sharp objects.

Can I store ingredients and dishes in a pot for a long time?

If the food is to be stored for a while with food in it, wipe off any water droplets from the main body and the edge of the lid after cooking. If you store the product with the lid closed in warm conditions, water vapor will accumulate and cause rust to form, so placing a dry cloth between the main body and the lid will reduce the chance of rust. will be done.
Also, please avoid leaving food in the pot for long periods of time, as this may cause deterioration or discoloration, especially if the food is high in salt or has strong acids.

Can it be used for cooking rice?

Le Creuset pots are very good at cooking rice. Taking advantage of its good thermal conductivity, it cooks fluffy food in a short time.

Let's cook rice with Le Creuset! The recipe is here

Can you fry food?

The thickness of the pot keeps the temperature of the oil constant and makes the food crispy. Start heating after adding oil, and adjust the heat while checking the temperature of the oil. Also, if you heat the oil over high heat, the temperature of the oil will rise rapidly, so please be sure to use it at medium heat or below. Adjust the amount of oil so that the food does not touch the bottom of the pot.

Cocotte Japonaise

What kind of dishes is Cocotte Japonaise suitable for?

This shallow pot is very useful for a variety of dishes, including sukiyaki, hot pot dishes, and boiled fish. It can be used for both Japanese food and Western food such as paella, risotto, and stewed hamburgers.

What is the difference in depth between Cocotte Japonaise 24cm and Cocotte Ronde 24cm?

The depth of Cocotte Japonaise 24cm is 7.7cm. The depth is designed to be just right for eating while surrounding the pot. The depth of Cocotte Rondo 24cm is 10.3cm.

(Left) Cocotte Japonaise 24cm, (Right) Cocotte Ronde 24cm

Buffet casserole

Besides paella, what kind of dishes is buffet casserole suitable for?

It is also useful for Japanese dishes such as boiled fish and sukiyaki. It can also be used as a platter to brighten up your table.

Which is shallower, a buffet casserole or a cocotte japonaise?

Buffet casseroles use shallower pots. The depth of the buffet casserole is 4.5cm. Also, the depth of Cocotte Japonaise is 7.7cm.

(Left) Buffet Casserole 26cm, (Right) Cocotte Japonaise 24cm

Skillet, grill

When I grill steak etc., it always gets stuck.

If the heat is too strong, the food may stick and not be cooked properly.
The following are the main causes of burntness:
・If it is not warmed up enough
・If it is overheated
・If the ingredients are cold
・If marinade liquid or pickling liquid remains

When using a grill, apply oil to the grill surface, heat the surface sufficiently over medium heat, bring the food back to room temperature, wipe off any marinade, etc. before cooking.
Once you get nice brown marks on one side, flip it over and continue grilling in the same way, but if the food is difficult to remove from the grill, let it grill a little longer and then flip it over.
As you use the grill over time, the oil will get absorbed into the grill and a thin brown or black film of oil will form on the surface, making it easier for food to separate from the grill. This is not dirt, so please be careful not to forcefully remove it and damage the enamel part.

[Status where the oil is absorbed]

If you cook eggs or other foods with thin skins in a skillet, they will stick to the surface of the skillet. Why? What kind of cooking is it suitable for?

The black surface of the skillet is made of enamel enamel and does not have a non-stick coating to prevent food from sticking. For this reason, it is not good at cooking foods with thin skins such as egg dishes, dumplings, and fish, or dishes that are heated all at once over a high heat in a short period of time, and they tend to stick together, especially when you first start using them.
Its specialty cooking method is to heat it slowly over low heat, which is suitable for Spanish omelets and oven dishes. It is also good for fatty meat dishes. We are introducing recipes using skillets, so please check them out. language="" href="//www.lecreuset.co.jp/recipe/product/grill/" target="_blank" rel="noopener">here.

[Skillet with oil]

Cooking accessories, steamer

The black knob on the pot broke. Can I buy it?

Knobs are sold separately. There are two types available, ``resin knob for pots'' and ``stainless steel knob for pots'', so please purchase them.

Can I purchase stainless steel knobs (silver knobs) for pots?

Knobs are sold separately. There are two types, ``Resin knob for pots'' and ``Stainless steel knobs for pots'', so please purchase them

How do I use plastic pins?

When storing the pot, insert a plastic pin between the lid and the main body to ensure ventilation and protect the pot from rust and scratches.

Even if you wash the steamer, there will be black stains. Is there any care method?

New stainless steel products may have dust or stainless steel remaining on the surface from polishing. Please wash thoroughly with mild detergent and soft sponge before first use. It is also effective to clean the sponge with 2 to 3 drops of vinegar.
In some cases, black stains may appear even if you continue to use it. The black stains that appear after repeated use are caused by the tannins contained in the ingredients reacting with iron, a component of stainless steel. Black dirt is harmless if used as is, but it can be removed by scrubbing with an abrasive agent such as a cleanser.

How many rum cans can fit in the steamer?

Each steamer holds the following rum cans. Please use according to the size of the pot you are using.

	Rum Kang(S)	Rum Kang (L)	Rumkan・ Damour	Rumkan・ Damur (S)	Rum Kang・ Kare	Rum can Rectangular	Rumkan Etoile	Rum Kang・ Fleur(S)
Steamer 20cm	3 pieces	2 pieces	1 piece	3 pieces	3 pieces	2 pieces	2 pieces	2 pieces
Steamer 22cm	4 pieces	3 pieces	2 pieces	4 pieces	4 pieces	2 pieces	3 pieces	3 pieces
Steamer 24cm	5 pieces	4 pieces	3 pieces	5 pieces	4 pieces	2 pieces	4 pieces	4 pieces

Can the steamer be used with Le Creuset stainless steel or steel enamel pots?

Not recommended due to poor stability.

How do I use the special cleaner "Pots & Pans Cleaner"?

Wipe off any moisture from the pot and use it when the pot is dry.
Take about a 10 yen coin of the special cleaner "Potts & Pans Cleaner" on a damp cloth or kitchen paper and rub it on the dirty area.

TNS Products▲Go to question list

What are the features of TNS products?

TNS is a product made of specially processed aluminum with high-quality non-stick processing. Heat conduction is quick and uniform, so there is no uneven heat. In addition, even with a small amount of oil, the ingredients will not stick, allowing you to prepare healthy dishes. It is easy to prepare and clean, so you can easily and conveniently use it for daily cooking.

What heat sources can be used?

Can also be used on open flames, IH cooking heaters, ovens, etc. Cannot be used in the microwave.
The heat resistant temperature is 260℃, so please set the oven to 260℃ or below. If you use a glass lid (sold separately), please set the temperature below 170℃.

Can it be used without oil?

When cooking, be sure to add a small amount of oil. It protects the non-stick coating and enhances the flavor of your food.

What cooking utensils can I use?

We recommend our silicone products and wood products that do not scratch the non-stick surface. You can also use wooden spoons or utensils coated with heat-resistant resin. Please avoid using metal cookware such as stainless steel as it may damage the non-stick coating.
We recommend using our spatula.

Kettle products▲Go to question list

I feel like the sound of the kettle whistle is too low...?: If too much or too little water is put into the pot, or if the lid is not tightly closed or the firepower is weak, the volume of the whistle may be low or may not sound at all.
There seems to be an odor in the boiling water or steam...?: When you start using a new product, there may be a slight plastic smell when it boils. This is an odor from the resin part of the whistle, but the odor will reduce as you dry the whistle in the sun or use it repeatedly.
The plastic on the handle and base has melted.: If the heat is strong and the flame becomes larger than the bottom, it may melt the resin parts such as the handle. Please adjust the heat so that it does not protrude from the bottom.
The inside has lost its luster and has become rough.Why?: If you use it repeatedly without cleaning it after use, or if you use cleaning tools such as bleach, cleansers, or hard scrubbers, the surface of the enamel may be scraped, lose its luster, become rough, or rust. This may cause After use, wash thoroughly with a sponge soaked in neutral detergent and wipe dry.
There is something like white powder or black dirt stuck to the inside of the product.What is it?: This is mainly caused by the solidification and adhesion of mineral components contained in tap water, and there is no problem with using it. If it gets stuck, it will be difficult to remove, so after use, wash the inside and outside of the kettle thoroughly with a sponge dampened with a neutral detergent, wipe off any moisture, and dry before use. Also, please note that any remaining moisture may cause rust.
The outer colored enamel part has chipped or peeled off.Why?: Enamel is made of glass. Please handle with care as the enamel part may peel or chip if excessive force is applied, sudden temperature changes, falls, or hits against objects.
Can I place the kettle on a stove or use it outdoors?: Please avoid using stoves or outdoor heat sources, as their flame power is unstable and may damage the enamel.

Stoneware products▲Go to question list

What are the features of stoneware products?

Le Creuset stoneware, which is fired at high temperatures, is an attractive product with the beautiful colors and warm texture unique to stoneware. Dirt comes off easily and cleaning is easy.
You can enjoy a wide variety of uses, from oven cooking to using it as a vessel to make your dishes even more gorgeous.

What heat sources does stoneware support? Can it be used over an open flame or IH cooking heater?

Can be used in the microwave and oven.
The heat resistance temperature difference is 180℃. Sudden temperature changes may cause damage even if the product is within the heat-resistant temperature range. Please handle with care.
Do not use open flames, IH cooking heaters, halogen heaters, grills, fish grills, toaster ovens, etc. as they may cause damage.

Can it be used in a pressure cooker?

Can be used in a pressure cooker.

It got damaged while I was cooking it in the oven...?

The steam, hot air, and automatic menu setting functions of ovens may reach temperatures of over 300℃ depending on the model. Do not use these functions even if the set temperature is below 260℃, as the stoneware may be damaged. Be sure to manually set the temperature to 260℃ or below. If the oven is narrow or close to a heat source, the temperature may exceed the setting, so please use it away from the heat source.
Also, sudden temperature changes may cause damage even if the product is within the heat-resistant temperature range. Please handle with care.

I was left with gray scratches on the surface of the tableware I used with a metal knife.

This is called a metal mark or knife mark, and is a line created by scraping the metal when a knife is strongly rubbed against the tableware. You can remove it by applying Potts & Pans cleaner or soft cleanser to a cloth and wiping it off.

Silicone kitchenware products▲Go to question list

What are the characteristics of silicone kitchenware products?

Le Creuset's silicone kitchenware, which has excellent heat resistance and durability, is useful for everything from cooking to making sweets. You can enjoy cooking safely and comfortably without damaging your precious pots and stoneware. Part of the fun is the color variations that can be coordinated with the pot.

Can silicone kitchenware products be used in the oven? Can I store it in the freezer?

Heat-resistant temperature is 250℃. Can be used in microwaves, ovens, steamers, pressure cookers, etc. It also has a cold resistance temperature of -40℃ and can be stored in the refrigerator or freezer.

Is it okay to wash the spatula in the dishwasher or dryer?

The silicone head part can be used in the dishwasher and dryer. However, since the handle part is made of natural wood, it may deform, so it cannot be used in a dishwasher or dryer. To clean the handle, we recommend removing the head part, washing it by hand with a mild detergent and sponge, and letting it dry naturally.

The handle is burnt.

Since the handle is made of natural wood, please be careful not to bring it close to an open flame as it will burn. We do not sell only the handle part.

There are uneven colors and lines on the silicone head. Is it okay to use it?

Depending on the color of the silicone, color unevenness or lines may be noticeable, but there is no problem with the quality of the product and you can use it without any problems.

Can I use a French trivet or pot holder as a trivet?

Can be used as a trivet. However, please note that if you place a hot pot on the table immediately after heating, it may cause deformation or discoloration depending on the material of the table.

I have a crack in the silicone part of the spatula.

If you touch a sharp object such as a cut end of a canned food or a knife, it will be more likely to crack. Even small cuts can lead to cracks and chips with subsequent use.

Are the silicone part and handle part of the spatula sold separately?

Unfortunately, the silicone part and handle part are not sold separately.

How do I use Pastry Brush BH?

Pastry Brush BH is a silicone cooking brush, so you can use it to glaze bread and sweets by dipping it in beaten egg, or when applying butter to a container, or on the surface of a grill or skillet. It can be used to apply oil to. The feature is that it can be easily cleaned by rinsing it with hot water. It is especially suitable for coating sticky ingredients such as egg yolks, butter, and sauces, and can also be used to remove scum.

(Status removal)

Maplewood kitchenware products▲Go to question list

What kind of material are maple wood kitchenware products made of?: Made from North American hard maple, which is used for the highest quality custom knives. It has excellent durability and is resistant to deterioration and deformation.
Can Maplewood Kitchenware products be used in the dishwasher and dryer?: Cannot be used in a dishwasher or dryer. We recommend hand washing with a neutral detergent and sponge.
Can a maple wood trivet be placed under a hot pot?: Heat-resistant temperature is 100℃. There is no problem even if you place it under the pot immediately after heating.

Wine accessories products, screw pull▲Go to question list

Some corks don't come out...?: For table models and pocket models, corks made of hard materials (such as plastic) used in some wines may not come out properly. Please turn it slowly as excessive force may cause damage. The lever model can smoothly pull corks made of these materials.
The plastic part of my wine opener broke...?: Le Creuset's wine opener allows you to open the cork without any force. Applying excessive force or force in the wrong direction may cause damage.
How do I use a wine pump?: Sucks out the air from the leftover wine bottle to prevent wine from oxidizing.
Insert the included stopper into the mouth of the wine bottle, set the wine pump on top of it and pump it several times to remove the air before use.
What kind of bottles can ice cooler sleeves be used with? How do I use it again?: Can be used for 750ml wine, champagne, and sparkling bottles. The slanted shoulders and elasticated sides ensure a secure coverage of the wine bottle.
The ice cooler sleeve is chilled in the freezer beforehand and placed over a bottle at room temperature. Because it is thin, it does not take up much space and is an excellent product for cooling quickly and keeping it cold.
How long should I chill the ice cooler sleeve? Also, how long does it take for wine to cool?: Please chill the ice cooler sleeve in the freezer for about 6 hours. By placing the ice cooler sleeve over a bottle at room temperature (approximately 18°C), you can cool it down to around 12°C in about 11 minutes.

Textile products▲Go to question list

Which pots can the pot cover be used with?: S size is compatible with Cocotte Ronde 14-18cm, Cocotte Japonaise 18cm, and Cocotte d'Amour.
L size corresponds to Cocotte Rondo 20-24cm, Cocotte Japonaise 22-24cm, Cocotte Oval 23-27cm, and Cocotte Oval Japonaise 27cm. Please note that it cannot be used for Cocotte Rondo 26cm.
Will the colors of textile products fade?: Please note that due to the nature of the material, the color may fade or transfer due to friction, water, etc.

Regarding Products not listed in the catalog and discontinued products▲Go to question list

Mini cocotte (cast enamel product)

Can I use it over an open gas flame?

When using with an open gas flame, place a grid or similar item on top of the trivet and make sure to keep it stable. Due to its small diameter, it cannot be used with IH cooking heaters.
*Mini cocotte stoneware products cannot be used over open flames.

duffe

I have a Duff, how do I use it?

``Duffe'' means ``soft fire'' in French. As the name suggests, it is perfect for dishes that are slowly simmered over low heat. By pouring ice or water into the recess in the center of the lid, the hot steam inside the pot becomes water droplets and returns to the inside of the pot.

Since the food is in a steaming state in the pot, it uses less water and retains the flavor and nutrients of the ingredients, resulting in a delicious finished product.

Should I put ice or water in the dent in the lid?

Please fill the lid with cold water or ice before starting heating. For water, aim for approximately 375ml, for ice, approximately 24 pieces. If you use low heat, you can continue cooking for about 4 hours.

If the lid gets dry during the process, please fill the lid with warm water. If you use cold water or ice, the water may splash and cause burns or damage the enamel. Also, there is no problem if you use the lid like a regular lid without putting water or ice in it.

Tajine

What kind of cooking is tagine suitable for?

Tajine is a typical hot pot from the Maghreb region of North Africa, including Morocco.
The unique shape of the lid is designed to condense the steam and the aroma of the ingredients without escaping. The tip of the lid is away from the heat source, so the steam cools and turns into water droplets and returns to the pot.

Since it can be cooked with less water than usual, it is suitable for cooking warm vegetables, hot pot dishes, simmered dishes, etc., and locks in the flavor and nutrients of the ingredients.
Recipes using tagine are here.

Can Tajine be used in an IH cooking heater? Can tagine be used in the microwave or oven?

The tagine pot can be used in an IH cooking heater, open flame, or oven. It cannot be used in the microwave.
The lid is made of stoneware, so it can be used in the microwave, but cannot be used over an open flame.
A tagine pot is a cooking method that specializes in heating slowly over low heat, allowing the steam to cool inside the lid, and returning it to the pot as water droplets. When cooking in the oven, the lid is also heated, so you won't be able to get the original effect of the pot.

Fondue

Can the mini fondue set be cooked using only solid fuel?

Solid fuel is used to keep cooked fondue warm at the dining table, so it cannot be used for cooking. Be sure to cook with a normal heat source and heat the pot sufficiently before placing it on the stand.
Also, solid fuel does not have the ability to retain heat for long periods of time, so if your food (cheese fondue, etc.) starts to get hard, reheat it using a regular heat source.

How long does the solid fuel in the mini fondue set burn?

The included solid fuel lasts for 2 to 3 hours.

Where can I buy solid fuel for the mini fondue set? Also, what kind of solid fuel should I use?

Please use the candle type that came with the mini fondue set at the time of purchase.
You can purchase the product for coffee warmers (on the left in the image) at department stores and specialty stores that carry household goods and candles. Also, please avoid using the solid fuel on the right side of the image, whose main component is ethanol, as it will cause a large flame.

Can the mini fondue set not be used for oil fondue?

Since the fuel in the mini fondue set is solid fuel, the firepower is weak, and the fondue pot is shallow, so it cannot be used for oil fondues where there is a lot of oil splatter.

How much oil should I add when making an oil fondue with a compact fondue set?

As a guide, the amount of oil should be about 600cc, which is about 1/4 of the size of a compact fondue pot. Adding too much oil may cause oil to splatter. Also, stirring food in oil can be dangerous, so please submerge it gently in oil.

Where can I buy alcohol for the compact fondue set alcohol burner?

Please purchase alcohol for alcohol burner fuel at a pharmacy, specifying it as ``alcohol for fuel''.

Why does the cheese in my cheese fondue harden or separate quickly?

The concentration of cheese may be a factor. To make a smooth fondue, you need water (white wine or milk) and starch to thicken it (cornstarch or potato starch). It also tends to solidify when dipping cold ingredients or when the room temperature is low.
Cheese fondue recipeClick here.

Pot stand

Can I use the pot stand without assembling all the contents of the set?

Since it is designed with the assumption that everything will be assembled and used, we do not recommend using it with any number of stages other than the default number from the standpoint of stability. Also, to ensure stable use, when storing pots, please store them so that heavy items are at the bottom and light items are at the top.

Cocotte Vegetable

The lid of the vegetable series does not fit well.

The Vegetable Series is designed so that the lid only fits in one place.

About stainless steel products

What are the features of stainless steel pots? How is it different from a cast enamel pot?

Le Creuset's stainless steel pot has a three-layer structure sandwiching pure aluminum, and has excellent heat retention and thermal efficiency, and can be used for a variety of dishes such as boiling, simmering, cooking, baking, frying, steaming, and oven cooking. . The surface of the pot has a mirror finish, making it scratch-resistant, easy to clean, and easy to keep clean. It weighs less than a cast enamel pot and has an ergonomic design that is easy to use. In addition, the carefully designed edge of the pot prevents liquid from dripping.

What heat sources can be used?

Can also be used on open flames, IH cooking heaters, and ovens. Cannot be used in the microwave.

*In the case of an IH cooking heater, it may not be possible to use it depending on the product with a small bottom diameter or the specifications of the cooker.
*The oven heat resistance temperature of stainless steel products is 220℃.

Is it okay to use it over high heat?

There is no need to turn the heat up to high. To prevent the flame from protruding from the bottom in any case, first use it on medium heat, and once it boils, reduce the heat to low.
Especially in the case of an IH cooking heater, it tends to reach high temperatures quickly, causing burning and dry cooking, so start from low heat and adjust the heat to 800W or less.

The lid won't open after cooking.

During cooking, steam forms a film of water that forms between the pot and the lid, creating a highly airtight condition that may prevent the lid from opening after cooking. Especially when the pot gets cold, the main body and lid will stick together and won't open. The lid will open by heating the air in the pot, so please reheat it over medium heat or lower. In particular, cooked rice or dishes with little moisture may burn when reheated, so please warm them slowly over very low heat.

Will the handle get hot?

The handle has a structure that prevents it from getting hot, but it may get hot depending on the heat source and cooking time. Use potholders.

My stainless steel has changed color after heating. Why?

The surface of stainless steel products may become iridescent or yellowish. This discoloration is a coloring phenomenon in which the oxide film that forms on the surface of stainless steel changes color due to heating or evaporation of water. This phenomenon is unavoidable in stainless steel products. It is harmless to the human body and there is no problem with product quality, so please use it with confidence.

How do I clean it when it gets burnt?

While the pot is warm enough to touch, add enough water to soak up any burnt spots, leave it for a while, and then polish it. For more severe burns, put vinegar or baking soda in a pot, heat over very low heat, bring to a boil, and then heat again for about 10 minutes at the same temperature after boiling. This will soften the burnt parts and make them easier to remove. . You may also use a soft scrubber such as a cleanser or nylon scrubber, but this may scratch the surface. Also, please avoid using bleach.

White spots remained on the stainless steel. How to take care of it?

These white spots (solid matter) are caused by salt in the food and minerals in the tap water that have evaporated, precipitated, and fixed on the inside of the pot. Although it has no effect on the human body, if this stuck substance is left untreated, it will gradually corrode the stainless steel surface and cause corrosion and rust. As soon as possible, thoroughly clean the inside surface of the stainless steel pot using a cleanser made specifically for stainless steel pots or a soft nylon sponge.

Even though it's stainless steel, it got rusty.

Stainless steel is not a rust-proof metal, but it is a metal that does not rust easily, so rust may occur. Please note the following points.
・After use, wash thoroughly and remove moisture before storing.
・Avoid storing in wet conditions or in humid places.
・Do not leave the product in contact with dissimilar metals such as iron.
・Do not leave the product with dirt containing salt or acid attached.

Can a steamer be used with Le Creuset stainless steel pots?

Not recommended due to poor stability.