About the online shop

About online shop

Frequently asked questions list

• About purchasing at the online shop
• About delivery and shipping charges
• About payment
• About using coupons

About purchasing at the online shop▲Go to question list

Please tell me how to purchase.

If you are purchasing a product, please click the "Add to Cart" button for the product you wish to purchase. Then, click "Proceed to checkout" in the shopping cart to proceed to the purchase screen. Please follow the steps to complete your purchase. When the purchase is successfully completed, an order confirmation email will be sent to the email address you registered.

Please tell me how to search for products.

Please search by entering keywords in the search box at the top of the page.
You can narrow down your search results by entering more keywords.
If you cannot find the desired search results, please change the keyword and search again.
You can also narrow down your search by setting the necessary information for each category.

I would like to cancel my order.

We do not accept any cancellations or changes after the order is confirmed.

I would like to change the address information when placing an order.

If you wish to change your delivery address information, please check the delivery slip number sent to you via email after the product is shipped, and contact the carrier directly.

I would like to change the delivery time.

If you wish to change the delivery date or time, please check the delivery slip number sent to you via email after the product is shipped, and contact our carrier directly.

I would like to change the products, quantities, and payment methods I ordered.

We do not accept any cancellations or changes after the order is confirmed.
If you wish to change the delivery date or delivery address information, please check the delivery slip number sent to you via email after the product is shipped, and contact the carrier directly.

I would like to return the item.

If you wish to return the product for your own convenience, please contact us by Return ・About cancellation before proceeding.
If there is a defective product or incorrect delivery, we apologize for the inconvenience, but please contact us within 14 days after receiving the product. "Contact Form">Customer Service.

I did not receive the order confirmation email.

It is possible that you did not complete the order process, or you may have entered an incorrect email address. Even if you do not receive an order confirmation email, your order may have been accepted. ="Contact Form">Customer Service.

I can't place an order (an error occurs).

When ordering products, system problems may occur. If you are unable to place an order, your browser must have JavaScript set (ON), pop-up blocker set (OFF), session-only cookies, or SSL enabled from the server's perspective. It seems that the cause is often that it is not. Please check your settings.
If there are no problems with these settings, please contact "Customer Service ".
In that case, please contact us with the following information.
・Date and time of trouble occurrence
・Computer OS type and version
・Type and version of your browser
・Details of the trouble occurrence (what kind of error message appears during which operation)

About delivery and shipping charges ▲Go to question list

Please tell me how to ship the product.

The product will be packaged and delivered via Yamato Transport.
As a general rule, ordered products will be delivered in one order, but please note that there may be multiple orders.
Also, please note that we do not accept bundled items.
We do not ship outside of Japan.
Please note that if you use a delivery agency, we cannot accept returns or exchanges of products.

How many days will the product be shipped?

Normally, we will ship the item within 1 to 6 business days (approximately) after placing your order. It may take longer than usual during sale periods or around major holidays. For more information, please see Shopping Guide: Shipping and Shipping Charges.
Please note that we may not be able to accommodate your request due to the circumstances of our store or delivery company.

How much does shipping cost?

Shipping charges vary depending on the destination area. If the total amount of purchased items per destination is 3,980 yen (tax included) or more (excluding gift wrapping and cash-on-delivery fees), shipping is free throughout Japan. For orders less than 3,980 yen (tax included), a shipping fee will be charged.
For shipping charges, please see here.

I haven't received the item I ordered.

Normally, we ship items within 2 to 5 business days (estimate) after placing your order, but shipping may take longer during sale periods or around major holidays.

We will send you a confirmation email after completing your order. If you have not received this email, it is possible that your order procedure was not completed.

We will also send you a shipping notification email once the shipping procedure is complete. You can check the current delivery status on the Carrier website using the "package slip number" included in this email.

If you are not present at the time of delivery, the carrier will leave an absentee note. For any inquiry related to your order, please contact our "Customer Service . In that case, please be sure to tell us your order number.

About payment ▲Go to question list

Please tell me how to pay.

Please refer to our Checkout Partner’s Terms and Conditions for the accepted payment methods.

A message appears saying that credit card payment is not available.

The name, credit card number, or expiration date you entered may be incorrect, or the card may not be usable for some reason. If there are no errors in the information you entered, please contact your credit card company.

Will you issue me a receipt?

We cannot issue receipts. note that.

About using coupons ▲Go to question list

How can I use coupons?

Please enter the issued coupon code when placing your order.
Coupons may not be available for sale, special price, discounted items, limited edition items, etc., or may not be used in conjunction with other campaigns.

If I add an item to my cart, will it be reserved?

Items will not be reserved even if you add them to your cart. We recommend that you place your order as soon as possible as there is a possibility that the item will be out of stock.